Orders may be placed through our online ordering system, by eMail, phone, Fax or mail.
Please understand that we are selling only to business customers and government. Thus only B2B orders served!
Our Anti-Fraud Notice
Electronic fraud or internet fraud is a growing and frequently encountered phenomenon that hits software developers and software vendors. To combat fraud ADONTEC and/or associated reseller may collect identifying information and analyse using Anti-Fraud tools, with each order received. The information collected may include, but may not be limited to, the IP address or the eMail address. ADONTEC will keep this information confidential except that it will be supplied to prosecuting or regulatory authorities in connection with fraud or other investigation.
Most products are stock items and will be shipped within 24 hours. Software usually delivered electronically (download link or email same day). Both Express and Economy shipment are available. Economy is shipped using Aimail and may take 2 to 5 days (some destinations may need extra days).
Export/Import: Exports of some goods are controlled. You may need to apply for a licence, or comply with specific regulations when you export goods outside of your country or the European Union (EU). The purchaser must obey to any export / import restrictions when exporting the purchased goods and must have the appropriate licences and make export declarations to customs. ADONTEC cannot be held responsible for delays or other incidents when applying for an export license.
All prices (agreed or listed) are exclusive of fees and tax(es). Any and all taxes, as required by the specific tax legislation, are the responsibility of the customer e.g. customs duties, import tax(es), withholding tax.
We offer one year warranty for the products we sale. Some of our suppliers may offer a longer warranty period which we gladly support.
Invest securely with ADONTEC! If any function in software we explicit assured you does not functioning and our engineers cannot solve the problem within 72 hours then we'll gladly refund the product at 100%. Our engineers only expect from you the information to reproduce the problem. This statement is valid for all ADONTEC software products like: SuperCom, SuperMonitor, ZMCS, COMM Extender, ServiceLib, RuntimePacker, W2LPL, ADIPC, ....
LIMITATION OF LIABILITY
Under no circumstances will ADONTEC be liable to you or any other person for any indirect, direct, special, punitive, incidental, consequential damages of any character that arise from you or any other users use of the Software, Hardware or technology offered.
CHOICE OF LAW AND COMPETENT COURTS
Should any part of these Conditions be or be found to be invalid, illegal or unenforceable, this shall in no way affect the validity of the remaining parts.
This agreement will be governed by and interpreted in accordance with the laws of Germany, under the exclusive jurisdiction of the Germany courts.
Please don't hesitate to send us any questions you might have.